Mr Jake Papaiacovou
254 West End Lane
Horsforth
Leeds LS18 5RU

Yell.com account number 15808602 Acorn Building Services
Position 3 sponsored listing Order Number 5095845

I have never had so many problems with advertising before, being in the business for 15 years

Here is just but a few.
My name is Mr Jake Papaiacovou.
I am the proprietor of Acorn Construction (Leeds)..
With the recession as it is I decided some months ago to try and boost my workload with some advertising…after some carful thought I chose Yell.com to advertise with…
I took out quite a few adds with you approx 10 at this moment, and regrettably at this moment wish I didn’t, as there has been a catalogue of errors from the very start..
I phoned up about the ads and when the sales person (Amy furgison) new there was a few different adds she suggested that she sent a sales representative around, I agreed as this was only one week away, meanwhile the sales person on the phone(Amy Furgison) reserved me a sponsored listing that was available at the time.. I waited to meet the sales representative (Tony Emmot)as arrange with him at the time…1 day before he was due he called up and cancelled as he said he had over booked and can he make it for another week away and I agreed..a week went by and I was working in Manchester and called home to meet him at my address in Leeds…half an hour before he was due he called me and cancelled as he said he had to go to the hospital and re arranged it for another week..I eventually saw the sales rep (Tony Emmot) who was late the 3rd time but never the less he was there and we arranged the adds…I was astonished to learn that the sponsored listing that was offered to me was given to someone else because the reserve time ran out as the sales representative failed to call,, so I took 10 different adds out anyway, but I was very disappointed..
The sales person give me a date the adds would be live so I waited to see them… The adds didn’t go in when they was supposed to as I was told the sales representative didn’t process the order when he should have done so there was a delay in the adds going live..
Eventually the adds went live approx 3 weeks after they was supposed to then they was took out again as he didn’t set up the direct debit when he should have done, I contacted yell told them then the adds went in again..

The second blunder is that for no apparent reason 5 out of 10 of my adds was took of line for approx 2 months for no reason.. I called Yell.com and they apologised again, refunded the cost of the adverts while it wasn’t in,,, this was really unprofessional of yell.com..
Also I have spent hours going through the adds as they put the wrong numbers in the wrong areas etc..
The last blunder is that I got, was the biggest let down of all…….
I was contacted by yell.com to say the sponsored listing, that I had my name down for was available, after some discussions I decided to take the add and got the legal documentation sent over to me to signed and then I sighed it and it went back to the sales adviser, (Moniene Mcaferey) who said it would be up and running in 3 days…(I still have the signed copies with the order number 5095845) with this I was happy and waited for the listing to appear..
I kept checking the listings and after 3 days I phoned up and was advised not to worry and it would be there soon number 3 position sponsored listing etc..
I also got a call from Google saying do I want the top builder listing on Google and turned it down as id just signed up for yell.com..
After a week it still wasn’t there so I called again and was told the same….not to worry about it and that it would be there soon..after 2 weeks I called up yell.com to say it wasn’t there and was astonished to find out that the listing was given to another business 3 days after I signed up for it…I was astounded to find this out as I had lost my spot when I turned down the Google listing as well…the sales consultant was apologetic and said she was sorry but she forgot to reserve the add with reservations and that it was her fault…
I also had my name down for Position 1 informing customer services about this asking if they would be able to do the 1 position for the same price as 3 position for the problems and inconvenience I had with Yell.com and I was told by a (Mick Jamison) in customer service that the position 1 listing had been given away …I was astounded by this and couldn’t believe my ears…after a few days I got an email from the reservations team asking if I still wanted the listing…I couldn’t believe this as i had just been told that I didn’t have the listing… so I called Yell.com and asked if I had my name against it and they said yes… I was astounded by this as I had been told days before that not only position 3 had been given away but posision1 had as well..when this wasn’t the case..
I cannot believe how I have been treat with a catalogue of errors and how Yell.com has made so many errors with my account.
I contacted customer services and was offered £100 off the positing 1 listing this is not really going to make a difference as I already spend thousands with you..
I have lost advertising space with Google over this as well.
At this point I really regret advertising with yell.com and feel very let down, I would have thought that they would be a reputable company but up to now yell.com have really made a lot of errors on my account…which is unbelievable

At this time I have reserved the position 1 slot in my name and would not find it unreasonable to offer me this slot at the same cost as the position 3.. given the amount of errors that Yell.Com have been made on my account.
If you look on my account it states just some of the errors that yell.com have made with the names along side…
Could you please confirm that you have received this email, and look forward to hearing from you in the very near future…
Ps just to let you know…I have the number 1 position reserved in my name till the 17th July
My contact details are as follows:

Leeds 0113 2172274
Leeds 0113 2587220
Mobile 07702 020 020
Jake@acornbuild.co.uk
Thank you… Jake…