About This Site
This site was created by Fergus Macdonald, founder of Macdonald Sporrans. It was developed to help spread awareness of Yell’s advertising practices and to bring together people who’ve had problems with them.
It was created because I ran into some problems with my advertising on yell.com and found them to utterly appaling at dealing with my problem. I believe that when they substantially changed their online advertising service on 1st April 2009 that they should have asked their current customers if they agreed with the proposed changes. As they did not, I believe they are in breach of their own Terms and Conditions (point 10.1).
Please note that my issue specifically relates to the introduction of heavyweight search results, which displace ‘regular’ mediumweight search results, and as such all ‘regular’ customers receive a lower standard of service.